Clear professional terms protect both sides.
These terms supplement the Terms of Use for anyone creating a professional profile, offering services or maintaining an internal opportunities record on Brazuk. Also read the Privacy Policy and the specific conditions presented before each engagement. Merchant and FoodHall terms remain separate.
Updated on 7 October 2026 · professional-terms-2026-10-07Version history
1. Platform and registration options
Brazuk provides technology to display profiles, exchange messages, request services, record proposals and follow interactions. Public profiles depend on review and the applicable publication conditions. Internal opportunities records are not public advertisements and do not guarantee invitations, work or engagement. Unless a specific agreement identifies a different role, the provider and customer agree the service and its delivery between themselves; facilitating a connection alone does not make Brazuk the service provider, employer or agent.
2. Eligibility and qualifications
You must be at least 18, provide truthful information and be authorised to carry out the activity where it takes place. Maintain the qualifications, registrations, licences, insurance and permissions required for your activity and type of relationship. Identity, right-to-work and evidence requirements depend on the category and applicable rules. Brazuk's review of a profile or document does not replace the competent authority, certify the entire activity or remove your legal obligations.
3. Profile, documents and changes
Keep descriptions, categories, experience, prices, location, schedule, languages, payment methods and evidence accurate and current. Submit only content you may lawfully use and share, including portfolios, certificates and references. Identity documents and other sensitive data must be submitted through the dedicated fields, not published in profile descriptions or photos. We may request proportionate clarification and evidence or a fresh review after a critical change, expired document, inconsistency or risk. Saving an edit alone does not approve it.
4. Proposals and service delivery
Before confirmation, identify the provider, scope, date and location, currency, total price or method of calculation, applicable taxes, materials, travel and other costs, as well as cancellation and other relevant conditions. Do not add optional services or charges without express agreement. Record changes and obtain the customer's agreement. Requests, messages, quotes, invitations and profile approval do not guarantee engagements or income. App statuses help track a service; reporting completion does not by itself prove payment or remove a legitimate challenge. Update availability and promptly communicate delays or inability to honour the agreement.
5. Customer rights and service cancellation
Respect customers' mandatory rights, including reasonable care and skill, agreed information and conditions, and legal remedies when a service is not properly provided. Where UK distance or off-premises contract rules apply, service contracts normally have a statutory 14-day cancellation period from entering the contract, subject to legal exceptions. Starting earlier requires the consumer's express request; loss of cancellation rights after full performance and any proportionate charge depend on the legal requirements. Explain applicable rights and conditions beforehand and provide confirmation the customer can retain. Cancellation charges and retained deposits must not breach the law or be disproportionate. These terms do not automatically waive consumer rights.
6. Safety and conduct
Do not offer or accept unlawful, misleading, discriminatory, exploitative, unsafe or out-of-scope work. Observe additional controls for regulated activities, home visits and situations involving vulnerable people, food or animals. Confirm the location and conditions and stop an unsafe interaction. Use reporting and blocking tools when necessary. Brazuk is not an emergency service; in the UK, immediate danger requires contacting emergency services on 999 or 112.
7. Working relationship, taxes and insurance
Unless a specific agreement says otherwise, you manage your activity and are responsible for delivery, staff, taxes, insurance and customer obligations. The label used in these terms does not by itself determine legal status: employment, tax and safety rights depend on the facts and applicable law. An internal record is not an employment contract, an obligation to accept work or a promise of pay. Any work proposal with its own conditions must be assessed separately before acceptance.
8. Launch offer and results
For eligible public profiles, the launch offer provides an initial 30-day free period without requiring a card. If there is no qualifying result in that first period, there is one further 30-day free extension. Applicable dates, including the stated notices and extensions, are shown in the panel. Publication is paused when the applicable free period ends; reactivating a paid plan requires your express choice after the price and conditions are presented. There is no obligation to subscribe and no indefinite free publication until a sale. An engaged profile visit, chat start, WhatsApp opening, service request and operating-system-detected screenshot may produce interest signals qualified under the offer rules. Owner actions, administrative actions, quick opens and duplicates do not count towards the stated qualification. An interest signal or screenshot does not prove a sale, engagement or income. Neither these events nor the end of the free period alone authorise a charge. Result notices and external channels respect feature availability and applicable communication choices.
9. Publication plan and renewal
Accepting these terms or submitting a profile does not authorise a paid subscription. If a paid publication plan is offered, the flow must disclose the total price, currency, applicable taxes and fees, period, billing start, renewal and cancellation conditions before express authorisation. Disabled or unreleased features do not offer billing, payment accounts or payouts. A publication subscription, where contracted, is separate from the price of work delivered to the customer. Renewals follow the disclosed and authorised cycle. Where available, use Cancel renewal in the professional panel; if the control is unavailable, contact support@brazuk.app. The confirmation identifies the end of the current period. Switching off renewal is not automatically a refund request and does not remove statutory rights relating to incorrect charges or services not provided.
10. Service payments and providers
Payment methods listed on your profile describe what you accept; they do not guarantee that all methods can be processed through Brazuk. Where integrated payment is enabled, the provider, amounts and applicable conditions are identified in the flow. Processing and any payouts may depend on verification, territory and provider rules. Outside that flow, provider and customer are responsible for agreeing and recording payment. Do not send full card details through chat. Brazuk does not promise custody, guaranteed payment, automatic refunds or financial accounts where those functions are not expressly available.
11. Reviews, Score and moderation
Do not fabricate reviews, references, interactions or transactions or try to manipulate visibility or the Brazuk Score. Checks, badges, reviews and reputation signals describe specific evidence; they do not guarantee quality, safety, engagements or solvency. We may investigate reports and signals, preserve evidence and limit, pause or remove content or profiles when proportionately necessary because of fraud, abuse, risk, invalid documents or a legal duty. Where appropriate and legally permitted, we will explain the reason and provide a way to challenge it; urgency or safety may require action before notice. You may supply context and request review through support and the Safety Centre.
12. Complaints, cancellations and disputes
Record scope, changes, messages, receipts and delivery proportionately and lawfully. Use the available flow to report failures, cancellation or disagreements and cooperate with justified evidence requests. Where payment is integrated, disputes also follow provider rules and the law; an app status does not finally determine a dispute. Support mediation does not guarantee a resolution, outcome or specific time and does not prevent recourse to competent regulators, authorities or courts. Profile approval does not release Brazuk from its own legal obligations or remove the parties' mandatory rights.
13. Data and communications
The Privacy Policy explains Brazuk's data processing, rights channels and applicable retention. Use customer and reference data only for the disclosed lawful purpose, with security and limited access; do not sell it, reuse it incompatibly or send promotional messages without an appropriate basis. You may be a controller for processing for your own purposes and must meet the corresponding duties. Accepting these terms is not general consent for data processing or marketing. Promotional email and WhatsApp choices are separate and may be changed through the available controls.
14. Versions, liability and contact
This version applies to express acceptances recorded for it and does not turn earlier acceptances into new ones. Material changes will have an identified version and date; prior notice and fresh acceptance will be requested where the law or nature of the change requires. Nothing in these terms excludes liability that cannot lawfully be excluded, including fraud and death or injury caused by negligence where applicable, or limits mandatory rights in the UK or another applicable location. The operator is BRAZUK TECNOLOGIA E SERVICOS LTDA, Brazilian company registration CNPJ 68.473.612/0001-35, Avenida Paulista, 1636, Suite 1105, Bela Vista, São Paulo/SP, 01310-200, Brazil. Commercial contact: partners@brazuk.app. Support and challenges: support@brazuk.app. Privacy: privacy@brazuk.app. Legal notices: legal@brazuk.app.